Archives: FAQs

We will try our best to get the items delivered within 2 to 3 business days after placing the order. This Applies to the new orders as well as exchange orders. We will call you beforehand for any specific delivery requirements you might have.

Yes. We do provide this option but for every additional delivery you will be charge accordingly.

Before delivery we would inform you date and approximate time of delivery. In case any changes are needed at your end, you can call us on 07977415482 or write to us at info@Hoolla.co. We would try our best to adjust to you required delivery timing and date.

Yes, we would highly appreciate if products are in clean and good condition while returning. It makes our process faster and more efficient.

We have your child’s hygiene and health as our prime importance. Every single toy we receive is cleaned and sanitized before re-renting them out to others. All toys have different cleaning processes which are material specific and are performed by our extremely skilled staff with utmost care and precision.

Yes, you can keep the toys and book for extended time. You just need to inform us about it in advance by call or email and we will adjust your points in the next month’s cycle. However we suggest you to keep rotating them to get more variety of items during your subscription period.

No! We don’t charge any late fees. However your next month’s rental cycle will start with the same set of toys and if your current membership plan is over then you need to return the toys or renew your membership within 4 days.

Don’t worry. We are here to remind you . We give you a reminder at least 4 to 5 days in advance via email or message.

We fully empathize with our members in such events. If the Toy/Book is damaged in such a way that it does not impact the functionality of the Toy/Book, then you can pay us only the depreciated price of the toy/book which is 20% of the MRP. But if the damage renders the products unusable, it becomes necessary for us to replace the product to make it available to other members. In such cases, we would seek your cooperation by providing same product to us or paying the 80 % of the MRP of the product.

To avoid hassles we request you to check each and every product carefully at the time of delivery. If you notice any kind of damage, you can refuse to receive the item at the time of delivery and we would send a replacement as soon as possible.